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If the translation is a simple .doc/.docx file, if you can copy and paste the text, or if you know the rough word/character count of the text, you can get an instant quote using the Instant Quote Generator. (The Instant Quote Generator does not count non-editable text in images in .doc/.docx files.)
In the case of other file formats or if you have any complex instructions, you may ask for a quote here. Between 12 p.m. (midnight) and 12 a.m. (noon) Japan time, we normally provide a quote by email within an hour, although it may take more time depending on conditions and request details.
*We are a Japan-based company and our core business hours are based on Japan Standard Time (JST; UTC +9).

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We offer a discount of up to 20% exclusively for first-time enterprise customers, except in the case of an expedited service.

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Basically, payments for our translation services should be made by PayPal, which accepts credit card payments. In the case of wire transfer to our bank account in Japan, all transfer fees charged by both the paying and receiving banks (e.g., 4,000 yen at the receiving bank) shall be borne by the customer.

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In principle, payments should be made within 30 calendar days of delivery (based on value date). However, when necessary, we may ask for advance payment, e.g., in the case of an individual customer, enterprise or organization whose business status cannot be confirmed on the Internet, an overseas customer, or a customer contacting us via a free email address. For projects that require the use of considerable resources, we may ask for an initial deposit or split payments.

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We charge a minimum fee of $XX.XX for any services we render. However, in the case of expedited or non-business-day services, the minimum fee is $XX.XX (net).

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An extra fee of 20-100% will be charged depending on the urgency and conditions. Please contact us for details of any extra fees that may be charged based on your specific request.

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No. Only the quoted amount will be charged unless there is any addition to the text or if extra services are provided after quotation.

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Please let us know your budget so that we can review every possibility and make the utmost effort to meet your budget.

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In addition to our core languages, which are Japanese and English (American/British), we offer translation services in over 50 languages including Chinese, Korean, and other Asian languages, as well as European languages such as German, French, and Scandinavian languages.

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Our translation team is composed of experienced translators and native editors of target languages, which assures the quality of our translation services. We never use machine/automatic translation systems or inexperienced translators/editors. For Japanese translation in particular, we guarantee that translation services are provided by top-line translators who are highly recognized by major global enterprises including Fortune 500 companies.

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No. Our deliverables are 100% human translations.

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Yes. In the case of a simple layout, we will do so for no extra fee. For complex PowerPoint slides, InDesign documents and similar documents, an extra fee may be charged for formatting and layout adjustment. Please contact us for details.

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We support the following file formats:

Microsoft Office formats (e.g., Word, PowerPoint, and Excel)
Adobe FrameMaker, InDesign, and Illustrator, etc.
PDF, HTML, XML, text, RTF, and hardcopies
(Please feel free to contact us for other formats)

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The extent to which we can ensure consistency with past translations varies depending on the quantity and quality of relevant materials provided (e.g., source and target documents of past translations). Basically, the more materials provided, the more we can ensure consistency. However, this may be limited in cases where past translations are only available in hardcopy or scanned image formats, for example.

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Depending on customer requirements, project scale, and conditions, etc., this may be possible, but we normally do not provide a free trial translation. If you would like to test the quality of our translation services, please consider placing a minimal order.

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We provide basic support for 3 months from the date of initial delivery.

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Yes.

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Yes. These services are subject to an extra fee, but we make the utmost effort to fulfill all such customer requests. However, the availability of these services depends on the season and on resource conditions. Please contact us to inquire about availability.

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Yes. We accept orders for proofreading only. However, please be advised that the final quality is bound by the quality of the provided translation. If it is deemed necessary to rework the translation from scratch, we may decline the order or switch to our translation service with an additional fee even after order acceptance.

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Rest assured that we give the utmost attention to maintaining the confidentiality of all documents and materials provided by customers. Also, upon request, we can enter into a non-disclosure agreement.

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For any questions, feel free to contact us by email or by using the inquiry form.

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Yes. However, for any cancellations requested by the customer, a cancellation fee will be charged. Depending on the progress of the order, the cancellation fee may be 20-100% of the total order value in consideration of the work already completed by the translation team and any opportunity loss.